Neighbourhood Officer (Worcester)

Salary: Up to £38,096

Location: Worcester

Basis: Permanent, Full Time

Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Worcester.

• Visit customers, provide advice, review tenancies and identify any problems.
• Inspect estates regularly, raise, report and monitor health and safety or safeguarding concerns to a successful conclusion.
• Develop strong relationships within local communities and collaborate with other agencies and Platform colleagues.
• Manage and investigate tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns.
• Undertake new tenancy sign-ups and accompany viewings for new homes.

• Experience working in the social housing sector, particularly with a background in tenancy management, anti-social behaviour and safeguarding.
• Experience working closely with customers to tackle complex issues.
• Proactive, organized and able to prioritise time to meet timeframes.
• Excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
• Willingness to travel; driving licence and use of your own vehicle or alternative means of travel is essential.
• Ideally based in Worcestershire or within an easily commutable distance.
• Basic DBS check required.

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
• Medicash membership for all employees, which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 per annum with cashback for dental, optical, physio and complementary therapies.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers.