Multilingual Customer Care Advisor - French Speaking

Multilingual Customer Care Advisor - French Speaking

JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom

Job Description Role overview

Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution's to customer queries.

Responsibilities

• Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
• Communicating information about the company's products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally don't go to plan.

Skills and Experience

• Previous experience in a customer service role is desirable.
• Ability to remain calm and focused when dealing with challenging situations.
• Ability to work on own initiative and as part of a team.
• Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understands the need for confidentiality and compliance with legislation.
• Open and adaptable to change, as a fast growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
• Flexible approach to working, as we need to cover a 24/7 operation.
• Can do attitude, accountable even when something is outside area of responsibility.
• Ability to provide good judgement, even in pressurised situations.
• Is a self starter and self sufficient.
• Positive manner.

Training and Development

What are the minimum training and development needs in order to progress to the next role.

Benefits

• Staff discount on JD Group and other brands within the organisation.
• Personal development opportunities to learn and develop at work.