Multi-channel marketing - Customer Success Advisor apprentice

Manchester, UK

Job Description

Posted Monday 12 January 2026 at 01:00 Expires Monday 26 January 2026 at 00:59

Earn a qualification while gaining real-world experience. Jisc apprenticeships put learning into action. Apply now to kickstart your career!

Please note the closing date for this role is: Sunday 25th January 2026

Download the full details of this role as the job information will no longer be accessible once the listing expires, so we recommend saving a copy for your records: DOWNLOAD

Level: Level 3

Salary: £22,000 per annum plus excellent bespoke benefits

Working week: Monday - Friday 9am to 5pm

Hours: 35 hours per week

Duration: 15th September 2026 - 28th July 2028

Working style: Hybrid working - Minimum one day per week of in-person collaboration at our Manchester office.

Qualification you will earn: Level 3 qualification (equivalent to an A-level)

About Jisc

Jisc is the UK's digital, data and technology agency for tertiary education, research and innovation, uniquely positioned to lead and support the sector in building a better digital future for students, communities and society.

At Jisc, we're proud to foster a supportive and inclusive environment where every voice is valued. Our September 2026 apprenticeship programme offers a range of exciting opportunities designed to help you grow and thrive in the digital sector. Whether you're just beginning your journey or expanding on existing technical experience, we'll provide the tools and training to help you succeed.

We live by our guiding principles and welcome applicants who share our values and are driven by our mission to improve lives through digital transformation.

• Customer First - Take ownership, communicate effectively, and focus on quality solutions that deliver on our promises.
• Never Stand Still - Look ahead, welcome new ideas, and drive continuous improvement.
• Make an Impact - Be confident, stay curious, and deliver meaningful, sustainable value for our customers.
• Always Inclusive - Collaborate openly, embrace diversity, and create space for every voice to be heard.

Your future team:

You'll be joining a friendly, collaborative Customer Success team that thrives on supporting each other and delivering great service. We work closely with sales account managers and build strong relationships with our customers, helping them connect with the UK's largest graduate audience. It's a fast-paced, team-focused environment where everyone pitches in, shares knowledge, and celebrates wins together.

A Day in the Life of a Customer Success Apprentice:

Your day kicks off by checking campaign updates and booking new orders into our CRM system (Salesforce), making sure everything's logged and ready to go. You'll liaise with customers to request and process their advertising copy, ensuring it's on-brand and on time. Throughout the day, you'll respond to customer queries, offering friendly, helpful support that keeps campaigns running smoothly.

You'll also work closely with our digital advertising operations team to deliver campaigns to spec and on schedule. To wrap things up, you'll generate campaign performance stats for account managers, helping them showcase results and plan next steps. Along the way, you'll gain hands on experience in digital marketing and early careers recruitment, setting you up for future roles like account manager or digital marketing executive.

Who we're looking for:

Whilst we're not looking for any direct experience in customer success or marketing, we'd love to hear from you if you bring energy, passion, and a genuine interest in digital marketing and technologies.

If you're driven, think outside the box, and have explored areas like media studies, digital art, social media platforms, or emerging digital tools, even just for fun, that's a real bonus. Strong communication skills and the ability to articulate yourself clearly will also help you thrive in this role. We're looking for someone curious and enthusiastic, ready to learn and grow with us. Full training will be provided to support your growth and development.

At Jisc we value in person meetings wherever possible, so you'll be expected to travel to our Manchester office at a minimum of once a week (though you're welcome to come in more often if you fancy it).

These face to face meetups spark creative collaboration, strengthen team relationships, and boost bonding, and you'll get to enjoy our swanky offices while you're at it. You'll also benefit from ongoing development and support in your role, with opportunities to grow your skills, learn from colleagues, and shape your career in a collaborative environment.

Discover the amazing benefits we provide! Here's what you can look forward to:

• Hands On Experience - Work on real projects.
• Mentorship and Support - One on one support from experienced professionals.
• Career Growth - Opportunities for advancement.
• Community - Join networks like Youth Network, LGBTQ+, Neurodiversity, Women's Network, and more.
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• Allocated allowance of up to £250 to equip your home office
• Financial well being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big name high street stores
• Support your volunteering with up to 3 days volunteer leave
• Claim back the cost of a Young Person's Railcard each year, saving 1/3 on rail travel

Entry requirements:

There are different entry requirements depending on the apprenticeship level. You will need to have the following:

• At least 5 GCSEs/or equivalent (including Maths and English) at grades 4+ (A C) or above (please ensure these are visible on your CV, or you may risk your application being declined)
• You are 16 years of age or over by the time you start your apprenticeship
• A UK resident (for at least the past 3 years) with the right to work in the UK who will be living in England for the duration of the apprenticeship.
• To qualify for the apprenticeship levy you need to reside in England or be able to work from an England Jisc office for a minimum of 3 days per week.
• Not in full time education (you can of course be in education when you apply but must have completed your studies by the time the apprenticeship starts.)

Eligibility: Please note that if you hold any of the below qualifications, we will not be able to offer you an apprenticeship.

• Hold an existing qualification at the same or higher level than this apprenticeship or in a similar subject.
• A marketing qualification at level 3 or higher (including A-levels), such as:
• Level 3 Diploma (including A-level) in Marketing
• Foundation Degree or Higher National Certificate/Diploma in Marketing
• Undergraduate or postgraduate degrees in marketing or closely related fields

Sponsorship:

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.

Supporting you with your online application:

We're committed to an inclusive recruitment process that removes barriers and empowers you to showcase your talent. If you have a disability, long term health condition, neurodivergent condition, or need reasonable adjustments for any other reason, there will be an opportunity to indicate this on your application.

We know that everyone's needs are unique, so please get in touch if there's anything we can do to support you throughout the recruitment process.

• Once we receive your application, it will be reviewed against the criteria outlined for the role.
• You will receive an email confirming whether you've been shortlisted or not selected to progress further.
• If shortlisted, a member of the Jisc Talent Acquisition team will contact you to arrange an initial conversation.
• Following this, you will be invited to submit a short video response to a selection of scenario based questions, giving us an opportunity to learn more about you.
• Candidates who progress will be invited to an online interview with the hiring team.
• We aim to complete all interviews by the end of April 2025 and will contact you afterwards regarding any offers of employment.

We look forward to receiving your application and wish you the very best of luck!