Medical Records Officer

Medical Records Department, Caithness General Hospital

Band 2 Friday nights (2300 - 0800)

Job Description

We are seeking a reliable and professional Night Telephonist/Receptionist to undertake a 9-hour night shift, providing an effective first point of contact and delivering a high standard of communication and administrative support. Duties include managing incoming calls, monitoring alarm systems, instigating emergency procedures in accordance with established protocols, coordinating the Out of Hours (OOH) GP service, and contacting on-call staff as required.

The post holder must demonstrate a high degree of flexibility, as shift days and times may be subject to change to meet the needs of the service, and there is a requirement to undertake additional hours on a regular basis to cover colleagues' absences. Applicants should be computer literate, capable of working independently, and able to exercise sound judgement while remaining composed in urgent or unexpected situations.

Excellent communication skills, accuracy in recording information, and the ability to think clearly under pressure are essential. Applications are welcomed from individuals who are conscientious, adaptable, and committed to supporting the delivery of a safe and efficient service.

Equality and Diversity Statement

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.