Medical Receptionist/Care Navigator

Job Title

Medical Receptionist / Care Navigator

Reporting Line

Reception Manager

Location

Singleton Health Centre St Stephens Health Centre Willesborough Health Centre

Hours

37.5 hours per week

Job Purpose

As the first point of contact for patients, the Care Navigator receives, assists, and directs patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner. The role also supports the practice team and promotes a positive, friendly image for patients and other visitors, whether in person or via telephone.

Key Duties & Responsibilities

• Administration: Maintain thorough knowledge of all practice procedures; work in accordance with written protocols; pull, file, and update notes; fax and photocopy as requested.
• Reception: Receive patients, consult with members of the practice team, and cover all reception positions as necessary.
• Appointments: Handle telephone calls, book appointments, manage queries, forward messages, deal with visits/requests, and communicate with patients face to face.
• Computer: Register temporary and IM patients; enter data into computer systems and manage medical records; process patient address changes and update records.
• Telephone: Operate the telephone system during and after hours; cover for the telephonist when required.
• Other Tasks: Ensure building security, including knowledge of doors, windows, and alarms; perform additional tasks allocated by managers; maintain a caring environment with colleagues.

Additional Responsibilities

• Health & Safety: Comply with the Health and Safety at Work etc. Act 1974 and take responsibility for personal safety and that of others.
• Equality & Diversity: Carry out duties in line with the Equal Opportunities Policy and Procedure.
• Risk Management & Clinical Governance: Work within the practice's Clinical Governance Framework, incorporating risk management and quality initiatives.
• Confidentiality: Maintain confidentiality of patient, client, staff, and user information in accordance with the GDPR 2018.
• Communication: Effectively communicate with team members, patients, and carers; recognise alternative communication needs and respond accordingly.
• Safeguarding: Follow practice safeguarding processes and procedures; report concerns confidentially.
• Training & Performance: Participate in training programmes and annual performance reviews; maintain a record of professional development.
• General: Undertake other duties within competence; work across AMP sites; adapt to changes in opening hours, including weekend work; be flexible and accommodating.

Person Specification

• Qualifications: GCSE grade A to C in English and Maths.
• Experience: Experience working as a Medical Receptionist.
• Knowledge: Experience with EMIS Web, Docman, and Klinik systems.

Disclosure

This role requires a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.