Medical Receptionist

Huntcliff Surgery is looking for a Part Time Receptionist (22.5 hours per week) to join our friendly, motivated administrative team. We are seeking someone who is reliable, compassionate and calm under pressure, with excellent telephone and face to face communication skills.

We are open from 8am to 6pm, Monday to Friday and flexibility is essential as you will be required to work between these hours to meet service needs.

Previous reception experience is helpful but not essential as full training will be provided. You'll also receive training in EMIS Web, our clinical system.

The role is busy, varied and central to the experience our patients receive - we are looking for someone who thrives in a people focused, fast paced environment.

Main duties of the job

You will be responsible for undertaking a wide range of reception and administrative duties to support the clinical and non clinical teams. Duties include but are not limited to:

• Greeting and directing patients sensitively in person and over the telephone.
• Using the appointment system effectively, including booking, amending and managing appointments.
• Supporting patients to access online services and navigating common queries.
• Processing information, messages and enquiries for the clinical team.
• Acting as a central point of contact for patients, internal teams and external partner services.
• Maintaining confidentiality and professionalism at all times.

You must be flexible to work outside of core office hours when necessary and be prepared to undertake an Enhanced DBS check.

About us

At Huntcliff Surgery, we are an approachable, compassionate team delivering safe, high quality, patient centred care in an inclusive and respectful way.

Our mission is to ensure that patients receive the optimum level of care available - care that is safe, effective and personal. We support the needs of our patients while promoting self reliance and preventing illness, maintaining the traditional values of family medicine and providing a friendly, personalised service.

Our Values in Action

We are committed to living our values every day. For us this looks like:

• Compassion: noticing when people need help, listening well and offering reassurance.
• High Standards: preparing properly for tasks, following procedures, and taking pride in doing things well.
• Respectfulness: speaking calmly, being considerate of others, and treating people fairly.
• Welcoming Behaviour: greeting people by name, keeping communications clear, and being supportive and accessible.

We are looking for someone who naturally works in a way that reflects these values.

Job responsibilities

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients face to face or via telephone, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. The successful candidate must have excellent communication skills (written and oral), strong IT skills, effective time management (planning and organising), ability to work as a team member and autonomously.

Must be flexible to work outside of core office hours and be prepared to have an Enhanced Disclosure and Barring Check (DBS).

Experience

Experience of working with the general public

Experience of working in primary care. Experience of working in a GP practice. Experience of administrative duties.

Personal Qualities

Polite and confident, flexible and cooperative, motivated, forward thinker, high levels of integrity and loyalty, sensitive and empathetic in distressing situations, ability to work under pressure.

Qualifications

Applicants must be educated to GCSE level or equivalent.

GCSE Mathematics or English at Grade C or above, AMSPAR Receptionist qualification, NVQ Level 2 in Health and Social Care.

Other Requirements

Flexibility to work outside of core office hours, Disclosure Barring Service (DBS) check.

Skills

Effective time management (Planning & Organising), Ability to work as a team member and autonomously, Good interpersonal skills, Problem solving & analytical skills, Ability to follow policy and procedure, Excellent communication skills (written and oral), Strong IT skills, EMIS clinical system.

Person Specification Qualifications

• Applicants must be educated to GCSE level grade A to C or equivalent.
• NVQ in Business Administration.

Experience

• Experience of working with the general public.
• Experience of working in a health and social care setting.
• Experience of working in a GP Practice.
• Experience of administrative duties.

Skills

• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.
• EMIS clinical system.

Other Requirements

• Flexibility to work outside of core office hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.