Medical Receptionist

We are looking for a friendly and motivated Medical Receptionist to join our supportive GP practice team in Gateshead town centre. This is a varied role where you will be the first point of contact for patients, providing a welcoming and professional service both at reception and over the telephone.

Working hours: Monday, Tuesday, Wednesday and Friday: 11:00am 6:30pm Thursday: 8:30am start, with a flexible finish between 2:00pm and 4:00pm (to be agreed)

Main duties and responsibilities

• Greeting patients and visitors and directing them appropriately
• Answering telephone calls and responding to patient enquiries
• Booking and managing appointments within the practice system
• Processing repeat prescription requests in line with practice procedures
• Processing and distributing incoming and outgoing correspondence
• Updating patient records and maintaining accurate data on the clinical system
• Scanning, filing and managing documentation
• Taking messages and passing on information to the appropriate team member
• Supporting clinicians and the wider practice team with administrative tasks
• Maintaining a tidy and welcoming reception and waiting area

Duties may be varied from time to time depending on practice needs, workload and staffing levels.

Person Specification

• Excellent communication and interpersonal skills
• Friendly, professional and approachable manner
• Good organisational skills and ability to work in a busy environment
• Reliable and able to work as part of a team
• Good IT and computer skills
• Flexible and willing to cover colleagues holidays and occasional weekend work

Experience

• Experience working in a customer service or administrative role
• Experience dealing with the public and handling enquiries
• Experience working in a GP practice or healthcare setting
• Experience using the EMIS Web clinical system

Qualifications

• Good general education, including English and Maths
• Basic IT qualifications or evidence of good computer skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.