Marketing & Customer Experience UPNDO

Mission:

Drive UPNDO's marketing and customer experience strategy to accelerate user growth, increase engagement, and strengthen our brand presence in the social wellness space.

We're looking for a marketing and customer experience lead who is:

• Proactive and creative, full of ideas that spark real growth
• Energetic and driven, with a strong desire to make a difference
• A strong communicator in English (fluency required); additional languages are a bonus
• Comfortable working in a fast-paced, high-impact startup environment

Note: All qualified applicants will be considered without regard to race, gender, age, nationality, disability, or any other protected status.

• Conduct regular check-ins with clients and users (calls, reports, dashboards)
• Implement user onboarding flows, in-app campaigns, and feedback loops
• Manage support tickets and automate motivational messages
• Optimize our engagement strategy using notifications, challenges, and events
  

• Coordinate with the Development team on Figma-based design implementation
• Maintain and optimize the UPNDO events calendar and gamification strategy
  

• Plan and launch multi-channel campaigns (LinkedIn, YouTube, Email)
• Drive lead generation through A/B-tested seasonal campaigns
• Support sales efforts with conversion tools and customer insight
  

• Manage UPNDO's content voice across Instagram, LinkedIn, and the app Newsfeed
• Develop sales decks, newsletters, and case studies
• Define quarterly content calendars aligned with growth goals
  

• Own CRM flows, newsletters, and email automation
• Monitor DAU, CSAT, NPS, open/click rates
• Build and share dashboards for internal and client use
  

• Brevo, Canva, Notion, Figma
• LinkedIn, Meta Business Suite
• Google Ads & Analytics
• WordPress
• UPNDO Admin Panel
  

• DAU growth from 300 to 1,000 by December
• Email open rate 30%, CTR 5%
• 8-12 Instagram posts, 4-8 Newsfeed posts
• 100% support tickets answered within 48h
• 1-2 new sales collaterals

• 3-4 A/B campaign tests
• Client renewal rate 90%
• Landing page conversion 15%
• NPS 8, CSAT 85%
• 1 fully branded campaign
• Lift performance improvement 15% QoQ
  

• Experience in marketing, growth, or customer experience in a startup or B2B SaaS
• Comfortable with KPIs, analytics, dashboards
• Confident in content creation, social media, and branding
• Ability to work independently and collaboratively across time zones

Want to be part of a mission-driven team that brings wellness, purpose, and positive impact to workplaces around the world? Apply now and help us take UPNDO to the next level.