Manager, U.S. Broadcaster Servicing

Job Title: Manager, U.S. Broadcaster Servicing

Location: New York City, U.S. Employment Type: Permanent - Full Time

Description

The role of Manager, Broadcaster Servicing is a key member of the Premier League's global Media Rights Servicing team, providing high quality, day to day account support to Rights Holders across the Americas region. Reporting to the Senior Manager for the region, the role focuses on delivering exceptional servicing across content, production coordination, and activation requirements, ensuring that broadcasters receive a premium, consistent, and professional experience at every interaction.

The role combines relationship management, operational delivery, and structured coordination across multiple Premier League departments and Premier League Studios to help broadcasters maximise the value of their rights and successfully activate the Premier League in their markets.

Responsibilities Broadcaster Servicing and Daily Account Support

• Support the Americas team, as one of the day to day contacts for assigned broadcast partners across the Americas, ensuring timely, responsive, and solution oriented support.
• Help partners utilise, activate, and promote Premier League rights effectively, including matchday access, content workflows, production guidance, reporting deadlines, and operational processes.
• Build strong relationships with broadcaster teams, understanding their objectives, content preferences, and local market considerations.
• Ensure broadcasters maximise the content and range of production services available to them via Premier League Studios, and identify ways in which we can improve our service and broadcaster experience.

Rights Delivery and Coordination

• Support the execution of contractual rights by working closely with Premier League teams, including the US office staff, PL Studios, Digital, International Events, Commercial, Communications and Policy teams.
• Coordinate logistics, production needs, and distribution queries to ensure a smooth and reliable servicing experience.
• Assist Americas and Project Delivery teams in preparing for and delivering events, screenings, talent access, market specific shoots, and other servicing activations.
• Support localisation efforts including consideration of language versions, talent considerations, regional storytelling angles, and market specific content formats.
• Identify and surface new opportunities for broadcaster activation, digital engagement, and promotional innovation.

Insights Reporting and Continuous Improvement

• Capture and maintain broadcaster insight, meeting notes, touchpoints, and content usage data to support the team and PL Studios in cross functional decision making.
• Contribute to central planning processes, including key dates calendars, case studies, post project summaries, and servicing reporting cycles.
• Monitor regional trends, platform behaviours, and rights utilisation to help refine servicing priorities for the region and globally.

Support for Global Servicing Teams and US Office Team

• Provide operational and administrative support to the team, including preparing partner briefings, presentation materials, activation plans, project timelines, and servicing documents.
• Deputise for Senior Manager in routine meetings or operational calls where appropriate, ensuring continuity of communication.
• Collaborate across London HQ, PL Studios, New York and other Premier League offices to ensure coordinated delivery and a unified servicing model. Help coordinate delivery across multiple time zones, ensuring information flows smoothly between markets.
• Work with Senior Manager to support servicing model enhancements, documentation, team processes and cross regional consistency.
• Support the US office team to deliver events and initiatives with the aim of growing the league fandom in the US.

Requirements for the role

• Experience within a partner servicing, account management or production coordination role, or a client facing role within a broadcaster or rights holder.
• Strong understanding of sports broadcasting, media rights, and live production environments and, ideally, experience of working with international broadcasters.
• Strong organisational skills with the ability to manage multiple tasks and stakeholders across different regions and time zones.
• Proven project management skills and experience.
• Confident communicator with excellent relationship building skills and a proactive, solution driven mindset.
• Collaborative team player who thrives in a cross functional environment.
• Attention to detail, reliability, and a commitment to delivering a premium servicing experience.
• Excellent communication and presentation skills, both written and verbal.
• Spanish and/or Portuguese proficiency is a plus.
• Canada, Mexico and/or LATAM market knowledge is a plus.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.

Salary Range: $100,000-$120,000