Manager Franchise Performance - United Kingdom

Manager Franchise Performance - United Kingdom

Lancashire, UK

Job Description

Posted Thursday, February 19, 2026 at 11:00 PM

Manager Franchise Performance - United Kingdom
Region: Manchester to Lancashire Area

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From thehandshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.

About the role:

We are searching for a Manager Franchise Performance to support our UK & Ireland team.

The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels.This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.

Responsibilities include but are not limited to:

• Consistentlyevaluateassignedportfoliotodetermineareasofopportunity.
• Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
• Educate, motivate, and influence franchisees in a manner that will drive the restaurant operations and profitability. Items including, but not limited to, brand initiative direction, local store marketing guidance, training, operations, P&L review, metric reviews, goal setting, and more.
• Ensure brand standards and initiatives are being communicated and cascade throughout your assigned portfolio.
• Encouraging, motivating, and enforcing standards and initiatives consistently throughout all stores.
• Ability to review, understand and follow up on third party restaurant excellence visits.

Building Relationships

• Coach,counsel,influence,andmotivatefranchiseesonaportfoliolevelbasis.
• Provideguidancetofranchiseestogrowtheirbusiness.
• Developproductiveworkingrelationshipswithfranchisees,territoryteammembersandHQemployees.
• Build relations with franchisees in a multitude of manners depending on performance and needs.
• Some manners of relationship building include, but is not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions etc.
• Gainsrespectfromfranchiseestoberecognizedasanassettothebusinessandleaderinthefield.

Development

• Equipment & Design: Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores. This equipment and design work includes, but is not limited to directing franchisee to correct point of contacts, working with Head of Franchise Performance (HFP) & development playbook to ensure storelayout maximizes commercial opportunities, efficiency & guest experience, visiting store during construction phase, working with development team & HFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
• Franchisee Expansion: Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance, and additional training during and after store transition.
• Additional: As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence. Conversationsregardingclosures,disidentifications,andotherleasing/legalissueswithHFP.

Self-Development

• Applies designated training programs to enhance knowledge and develop new skils.
• Participates in all scheduled training and informative sessions, including but not limited to, University of Subway, Cascade Training Call, Monthly Business reviews,
  teamcallsandmore.
• Fullyunderstandthepurposeandbenefitsofnewprogramsanddecisionstoeffectivelyinfluencefranchiseesandobtainbuyin.

Skills & Abilities:

• Managetoughconversations,assertive,accountable
• Strategicthinker,abilitytointegratedataandthinklongterm
• Abilitytocascadeknowledgetoothers
• Calm,composed
• Empatheticandstrongsocialawareness

Desired Characteristics

• Canworkindependently,isdisciplined,aself-starter,takesinitiative

Desired Knowledge & Skills

• FastpacedFoodRetail,QSRexperience.
• Franchisingknowledgeandexperienceisdesirable
• Projectmanagement,strongorganizationskills
• Changemanagement,readilyadaptstoambiguity.

Additional requirements:

• Bachelor's degree in Business, Communications, Business Analysis, Hospitality, or related field preferred.
• 5+ year multi-site restaurant experience (20+ units) or 3 years large format food retail leadership preferred
• Area Management & or Portfolio Management experience with the ability to comprehend P&L statements. Utilizing influencing skills to drive improvement with the franchisees in their portfolio.
• Highlycommercialwithstrongbusiness/financialacumen,marketawareness
• Musthaveavaliddriver'slicenseandastrongwillingnesstodrive.Employeesmusthavedependabletransportationandmeetallrequirementsbaseduponthe
  vehiclereimbursementpolicy.