Head Waiter/Waitress - Mews House Mayfair, Central London

At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well guided and professional, and maintain the high standards that reflect the identity of the club.

Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations, and paying the bill.

Benefits and Perks

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health and Dental Plans (options to add dependents)
• Birthday Day Off after 1 year of continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• Paid volunteering days with Soho Impact
• Free Counselling Sessions
• Cookhouse & Tonic training programmes
• Continuous personal and professional development
• Team events such as fitness, cinema, and art classes

Key Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating allergies and dietary needs.
• Coordinate with kitchen and bar staff to deliver timely and correct service.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service-top up water, wine, and beverages proactively.
• Ensure a pristine environment, setting up and resetting tables, and maintaining cleanliness.
• Handle member requests and special accommodations with flexibility.
• Support seamless payment via card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs.
• Lead and supervise the daily service on the restaurant floor, ensuring elevated guest experiences.
• Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.

What We Are Looking For

• 2-3 years in a high end dining environment, with experience in a supervisory or senior waiter position.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and leadership skills with a hands on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

As set forth in Soho House's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.