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Luxury Guest Relations Leader

Posted 17 hours 46 minutes ago by InterContinental Hotels Group

Permanent
Full Time
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description

InterContinental Hotels Group is seeking a dynamic Guest Relations Manager for the Manchester Deansgate Hotel, a flagship property preparing for a brand transition to IHG by 2027. The role focuses on delivering personalised luxury experiences, building relationships with VIP guests, and coordinating across Front Office, Housekeeping and F&B teams.

You will lead a guest-centric team, manage feedback, and ensure service recovery with a calm, confident approach in a busy, upscale hotel environment.

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