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London-Based CS Team Lead for Growth & Retention

Posted 2 days 17 hours ago by Law Business Research Limited

Permanent

Full Time

Other

London, United Kingdom

Job Description

Centellic seeks a Customer Success Team Manager to lead a London-based team within Commercial. You will own a small portfolio while coaching CSMs, driving retention, engagement and long-term customer value.

The role blends leadership with hands-on customer lifecycle delivery and collaboration with Product, Content and Sales teams. You will mentor, implement health analysis, executive reviews, renewal support and expansion opportunities, leveraging Gainsight/ChurnZero/Planhat to improve outcomes

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