London-Based CS Team Lead for Growth & Retention

Centellic seeks a Customer Success Team Manager to lead a London-based team within Commercial. You will own a small portfolio while coaching CSMs, driving retention, engagement and long-term customer value.

The role blends leadership with hands-on customer lifecycle delivery and collaboration with Product, Content and Sales teams. You will mentor, implement health analysis, executive reviews, renewal support and expansion opportunities, leveraging Gainsight/ChurnZero/Planhat to improve outcomes