Library Customer Advisor

Job Title: Library Customer Advisor

Salary: £14,866 to £15,965 per annum

21.5 hours per week

Location: Kidderminster Library

Team: Kidderminster Library

Permanent

The Role

Worcestershire Libraries are recruiting a Library Customer Advisor to work primarily in Kidderminster on a 21.5 hour per week schedule, with occasional travel to Bewdley, Stourport and Tenbury Wells Libraries.

The role is diverse, exciting and offers a variety of customer interactions. Typical duties include providing digital one to one support, leading events and activities such as song or storytelling sessions for children, and online activity groups for adults. The role is fast paced and customer focused, with a continual learning environment.

Key Responsibilities

• Deliver excellent customer service and support digital and face to face inquiries.
• Plan and run engaging library events and activities for all age groups.
• Travel to partner libraries as required to support services.
• Maintain accurate records and reports on customer interactions.

Required Qualifications and Personal Attributes

• Enthusiastic, energetic and flexible with a strong desire to find answers to customer questions.
• Background in retail, community work, education, early years or library services is desirable but not essential.
• Excellent communication skills and the ability to thrive in a fast paced, customer focused environment.
• Willingness to work a flexible schedule, including Monday, Thursday 9 5, Friday 9 1 and every other Saturday 10 3.

Working Hours

Monday & Thursday 9 5, Friday 9 1, and every other Saturday 10 3.

Contact

For more information, contact Jenny Turner at .

Interview Process

Successful candidates will first attend a group session followed by a one to one interview.

Inclusivity

We are inclusive - this is important to us and we are proud to be a Disability Confident Employer. If you have a disability and require reasonable adjustments, please let us know.

Benefits

• Great Holiday Entitlement: 26 days paid holiday (pro rata for part time staff) that increases to 31 days after 5 years. Existing holiday entitlements are matched up to 31 days if you join without a break.
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) - a valuable part of the pay and reward package for local government employees.
• Professional Learning & Development: Active encouragement of learning and development for staff wishing to progress or explore other organisational areas.

Application Closing Date

12th June 2026

Anticipated Interview Date

Week commencing 22nd June