Level 3 Business Administrator - West Derby Plumbing & Heating

Find out more and apply for our Business Administrator Apprenticeship.

West Derby Heating & Plumbing is a local, independent family-run company based in Liverpool, delivering reliable heating and plumbing services across Merseyside.

With over 60 years of combined industry experience, we pride ourselves on quality workmanship, excellent customer care, and a professional, friendly service. As our business continues to grow, we are looking for a motivated and organised Business Administration Apprentice to join our busy office team and support our day-to-day
operations.

The Role

This apprenticeship is an excellent opportunity to gain hands-on experience in a fast-paced trade business while working towards a recognised Business Administration qualification.

You will play a key role in supporting the administrative and customer service functions that keep our operations running smoothly.

Key Responsibilities

• Answering inbound calls and handling customer enquiries
• Booking appointments and scheduling engineers
• Managing emails and maintaining customer records
• Preparing quotes, invoices, and job sheets
• Updating internal systems and databases
• Assisting with social media and marketing tasks (working with Castle)
• Providing general office and administrative support

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

We're seeking someone who is enthusiastic, reliable, and eager to learn.

• Strong communication and telephone mannerGood organisational and time-management skills
• Basic IT skills (Word, Excel, Outlook)
• Attention to detail and willingness to learn
• Friendly and professional attitude
• GCSEs (or equivalent) in English and Maths (Grade 4/C or above)
• Interest in business administration or customer service

What You'll Gain

• Real-world experience within a growing local company
• Mentoring and on-the-job training from experienced staff
• Potential long-term career progression within the business
• A supportive, family-run working environment