Administrator

Pertemps are working with a well-established Fire & Security company based in Knaresborough that is seeking an experienced Administrator to join its busy office team. The role involves providing administrative support across the business, including handling customer enquiries, liaising with engineers, managing schedules, maintaining records, and assisting with day-to-day office operations.

Skills and Experience

• Previous administration or customer service experience is desirable.
• Professional and confident telephone manner.
• Strong organisational skills and the ability to manage a varied workload.
• Good working knowledge of Microsoft Office, particularly Excel.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Able to work effectively both independently and as part of a team.
• Positive attitude and willingness to learn new processes and systems.

Key Responsibilities

• Answer incoming calls and direct enquiries to the appropriate department.
• Assist customers with general enquiries and provide updates where required.
• Maintain and update Excel spreadsheets and company records.
• Prepare and send letters and other correspondence.
• Process jobs through the company system and ensure works are invoiced in a timely manner.
• Provide administrative support to Account Managers.
• Schedule works, taking into account engineer availability, qualifications and location.
• Manage any issues or changes relating to scheduled works.
• Ensure engineers receive accurate job information to support efficient completion of works.
• Provide customers with all relevant information relating to scheduled appointments and works.

Salary and Benefits

• £22,010 - £25,776 per annum.
• 39 hours per week, Monday to Friday.
• 25 days' annual leave plus bank holidays.
• Additional day off for your birthday.
• Company pension scheme.
• Full training and ongoing support.

If you are interested in the above position, please contact Cathryn Smedley on .