Lettings Administrator

We're looking for a proactive Lettings Administrator to join a fast-paced, resident-focused team at a leading BTR development in London. This is a great opportunity for someone passionate about delivering exceptional customer service.

Key Responsibilities Include:

• Supporting lettings negotiations and achieving weekly/monthly leasing targets
• Managing enquiries via phone and email, booking viewings, and registering applicants
• Processing tenancy applications and referencing in a timely and compliant manner
• Drafting tenancy documents and registering deposits
• Maintaining accurate records and updating client files
• Collaborating with the marketing team on PR campaigns and resident events
• Providing exceptional customer service and fostering a positive community atmosphere

We're looking for someone who is:

• Organised, efficient, and reliable, making sure things run smoothly behind the scenes all the while ensuring a friendly and helpful front of house experience.
• Confident in communicating with a wide range of people, a natural flair for customer service.
• Proactive, adaptable, and solution-focused
• A strong team player with a professional attitude

Essential Requirements:

• Experience in lettings or residential property administration
• Strong administrative and organisational skills
• Confident using Microsoft Office; experience with property management software (Yardi preferred)
• Excellent verbal and written communication
• Ability to work some weekends and bank holidays
• Experience in BTR

If you're ready to bring your skills to a supportive and ambitious team, we'd love to hear from you! Apply today to join a company where residents and staff come first.