Legal Assistant

Salary/Rate: £27,716 per year + quarterly bonuses.

We have an excellent opportunity to join our Barton-upon-Humber client as a Legal Assistant within a call centre supporting the team on legal claims.

Legal Assistant

£27,716 + £750 quarterly bonus. Monday to Friday 8:55am to 5:30pm (40hrs per week). Permanent.

Responsibilities

• Owning claims brought by third parties
• Collecting and preparing evidence with supporting documents
• Providing thorough and accurate reports to enable claim reviews with management
• Reach appropriate resolutions to claims, ensuring fair treatment to customers at all times
• Work to deadlines set by third parties
• Work within timelines provided by the ICO to produce Subject Access Requests
• Implement track changes to effectively reduce common issues

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Qualifications

• Previous complaint handling experience is essential
• Ability to observe minute details and produce detailed reports
• Strong analytical skills, both written and verbal
• Ability to effectively organise and prioritise your own workload
• Must be able to work to strict deadlines
• IT Literate
• GCSE Level C or above in Maths & English