Learner Experience Administrator

Learner Experience Administrator

Full time role of 37.5 hours per week located in Moreton in Marsh, United Kingdom.

What you'll be doing

• Support learners through the full end to end journey, including enrolment, registration, induction, and post course guidance to ensure timely completion and certification.
• Register learners with awarding bodies, verify required pre course work, and communicate all essential course information, including logistics and SEND adjustments.
• Act as the main point of contact on site-welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
• Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
• Provide ongoing support for submission and portfolio completion after the course, ensuring learners remain on track.
• Promote a positive, professional experience by supporting continuous improvement activities and collaborating across internal teams.

What we're looking for

• IT competency with Microsoft Office (Word, Excel, PowerPoint).
• Previous experience as an Administrator or in a customer facing role.
• Keen eye for detail.
• Excellent verbal and written communication skills.
• Knowledge or experience of working in a learning/training environment (desirable).

What's in it for you

• Salary of £25,000.
• Flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks.
• Subsidised canteen, bar and gym facilities onsite with free membership.
• Free accommodation during the working week (terms apply).
• Free parking onsite.
• Flexible work arrangements including occasional home working.

Equal Opportunities

Capita is committed to an inclusive, barrier free recruitment process. We're a Disability Confident employer and welcome applications from everyone. For adjustments during the recruitment process, please contact our reasonable adjustments team.