Lead Consultant for Equipment Management & Clarification Case Management (SAP S/4 Utilities) (m/f/d)

We are looking for a Lead Consultant for Equipment Management & Clarification Case Management (SAP S/4 Utilities) (m/f/d) on a contracting basis for our customer in the energy sector.

Start: October 1, 2025

End: December 10, 2026

Capacity: Full-time

Location: 5-10% onsite in Dortmund; rest remote

In the course of introducing the new SPACE system landscape, there continues to be a high number of clarifications (clarification cases) in the equipment management processes in SAP S/4 Utilities. These lead to delays in the subsequent processes and need to be optimized.

Tasks:

Evaluation and analysis of all clarification cases in equipment management

Identification of errors/problems and corresponding preparation

Development of solution options both in terms of process optimization (ie, minimizing the number of clarification cases) and finding workarounds for existing cases

Development of mass-capable solutions for clarification cases (concept development for robot development or further development in the direction of IT development)

Analysis of the applicability of AI in the processing of clarification cases

Regular mass cleanup of clarification cases in the system

Requirements:

English, as the project language is English

Quick comprehension of complex process flows

Desirable:

Energy sector domain experience

Knowledge of device processes at network operators is an advantage

Experience in processing device changes in SAP ISU (ideally in S/4)