Lead AI-Driven User Researcher, Partner Platforms

Gen is seeking a Principal User Researcher in London to lead the Partner research strategy for a key business area. You will map end users across telco, employee benefits, OEM and other channels, building foundations for a scalable research practice.

You'll drive end-to-end research across multiple domains, influence product decisions with actionable insights, and mentor junior researchers while collaborating with cross-functional teams in a fast-moving environment.