Lab IT Support Engineer

Contract: IT Lab Support Engineer

Start Date: ASAP
Duration: 6 months
Location: Lyngby, 5 days a week onsite
Rate: Negotiable
Reference: 20003

Role Summary:

Objective: This role will ensure friction-free executive experiences, unblock engineering workflows, and maintain compliance in sensitive lab environments

Day-to-Day Activities:

Systems & server support

• Perform regular system health checks, backups, and performance tuning
• Pull back files and footage from 'cold-storage' as needed
• Implement automated cleanup routines and asset archiving processes
• Ensure systems are scalable for future XR/interactive module workloads

User account/device management/IT onboarding contact

• Serve as the primary user account holder on shared devices across the internal program
• Regularly audit device access and update policies to align with enterprise and program security standards
• Manage user provisioning, permissions, and access control
• Support device imaging, updates, and life cycle management
• Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers)

Cleanroom (Quantum fabrication) IT & tool support

• Serve as the primary IT contact for cleanroom tools (lithography, deposition, etch, metrology) and their control PCs
• Segment and secure the fab network (VLANs/ACLs), manage Firewalls, and provide audited vendor remote access
• Harden, image, and life cycle-manage instrument PCs; coordinate OS patches/AV with tool vendors
• Onboard monitoring and alerting for tool and facility telemetry
• Specify, procure, and maintain cleanroom-rated, low-particulate, ESD-safe hardware (fanless PCs, sealed keyboards/monitors) and glove-friendly input devices
• Plan and execute controlled software/firmware changes on tools with documented testing, rollback plans, and compatibility matrices
• Administer access control for tool logins and cleanroom doors/badging; maintain SOPs, and audit logs
• Backup/DR for tool PCs, recipes, and process data; regularly test restores and keep offline copies; support KVM-over-IP for remote diagnostics and after-hours troubleshooting
• Liaise with tool vendors to triage issues and schedule service windows; track RMAs, spares, and end-of-life/compatibility risks

Networking People (UK) is acting as an Employment Business in relation to this vacancy.