Knowledge Manager

# Our Privacy Statement & Cookie Policy Knowledge Manager Create and maintain ongoing, reusable knowledge databases for multiple Corporate product lines and support the work of Knowledge Management across the entire repository. Leverage AI tools to review, revise, create, and optimize repository content while providing expert editorial oversight to ensure contextual appropriateness, brand consistency, and regulatory compliance. Create and maintain Word style templates, proposal templates, and self-help tools, with responsibility for the content repository as well as the delivery methods of that content. Create and manage proposal related materials and other tools and resources used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers. Administer the Qvidian proposal automation solution and content repository used by the team to respond to RFXs, forms, and other customer inquiries. Assist with miscellaneous procurement related special projects and assignments. About the Role In this opportunity as a Knowledge Manager , your primary responsibilities will be: Administer the Qvidian proposal automation system, including optimizing the database structure, and assigning licenses and access categories. Develop intuitive structure for organizing and searching database content (e.g., libraries, hierarchy, categorization, tags, etc.) to ensure ease of access and data integrity. Maintain, populate, enhance, and expand an electronic content repository (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and other customer inquiries with the goal to improve proposal quality and proposal team efficiency and productivity. Collaborate with team members, product experts, subject matter experts (SMEs), and other business partners to regularly review and update the electronic repository according to an established refresh schedule to ensure all content reflects the most accurate and current information. Create language for the repository for new products. Respond to content and feedback submissions from proposal team members to update and enhance existing content. Edit submissions and tag and index with related and/or new terms to improve and expand the comprehensiveness and effectiveness of the repository. Use generative AI tools to assist with content creation, editing, and optimization while applying expert judgment to ensure outputs meet brand standards, regulatory requirements, and contextual needs. Provide editorial oversight and quality assurance for AI-assisted content, ensuring consistency in tone, voice, and messaging across all proposal materials. Effectively organize and index the repository to ensure the content can be used efficiently by proposal team members. Evaluate content regularly for optimization, including removal of duplicate content, wordsmithing for clearer, more effective messaging, and formatting enhancements. Write, format, and proof content to ensure it adheres to approved branding and style guidelines and integrates easily into proposal templates. Monitor and report to Manager, Knowledge Resources on monthly and quarterly metrics regarding content and feedback submissions and Library content tracking. Respond to inquiries from customers and internal business partners, using the repository to provide consistent and accurate responses. Customize existing repository text for proposal responses as appropriate. Monitor product development roadmaps and enhancement announcements to identify new content to be added to proposal repository. Serve as project lead for integrating new Corporate product lines into the centralized RFX processes, collaborating with cross-functional teams to build comprehensive content repositories for these product lines. Work with assigned proposal team members and SMEs to expand RFX content repository to include new proposal and forms information. Develop sole source letters, capabilities statements, RFX templates, and other materials developed with RFX repository content. Where applicable, assist with evaluating existing RFX repositories/libraries to identify any existing work product that can be leveraged during the integration (e.g., proposal templates, completed RFX responses, informal proposals, forms/certifications, and vendor registration data). Build, load, and manage formal proposal templates within Qvidian to further streamline the process of responding to formal RFX opportunities. Research, create, and manage proposal related materials used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers. Create and manage additional tools and resources for use by the sales team and other internal staff for new sales and renewals, including editable proposal templates, capabilities statements, sole source letters, and price page templates. Maintain the Proposal Resource Center (PRC) tools and resources on a regular update schedule and expand the PRC to include additional tools and resources, as necessary. Maintain and update the subject matter expert (SME) list to ensure the list is current, accurate, and complete. Update related Contact Information in the content repository. Maintain and update Knowledge Manager Guidebook. Promote efficiency, consistency, and professionalism in all proposal content. About You This is not an entry-level or associate position. The role requires an experienced professional who can contribute immediately without extensive training. The Knowledge Manager must possess the expertise to maintain proposal quality and compliance standards while supporting team capacity during a period of significant business growth. You're a fit for the role of Knowledge Manager if your background includes: Bachelor's degree required, preferably with emphasis on writing and in the fields of journalism, corporate communications, marketing communications, or library science. Minimum of four years of professional content management experience, preferably in development of content for proposals, marketing, or sales use. Minimum three years of previous experience with Qvidian or similar proposal management automation solution and/or database repository. Native English language proficiency with mastery of writing, editing, and proofreading, as well as advanced formatting. Expert ability to maintain brand voice and tone consistently across all content. Demonstrated experience using AI tools (ChatGPT, Copilot, or similar platforms) to create and optimize content, with proven ability to balance AI assistance with human editorial judgment to maintain brand integrity, regulatory compliance, and professional standards for high-value proposals. Excellent organizational, interpersonal, and verbal communication skills with demonstrated ability to build rapport and trust with internal partners at all levels, including stakeholders, SMEs, and department team members. Experience with following company style guidelines. Understanding of the principles of, and best practices in, content/database management with an understanding of how to create content that articulates product value. Strong project management skills with the ability to lead cross-functional initiatives; self-motivated and self-managed; ability to manage multiple priorities simultaneously in a deadline-driven environment. Strong analytical skills and technical aptitude, including exceptional Microsoft Office skills (Word, Excel, Outlook, Teams, SharePoint, PowerPoint). Demonstrated drive, initiative, and ability to work independently in a fast paced, changing environment and to adapt creatively and successfully to change. Investigative and problem solving skills and the ability to identify workflow process improvements and efficiencies. Strong team player with ability to work both collaboratively and independently.