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Key Account Director

Posted 1 hour 14 minutes ago by Jobtailor

Permanent

Full Time

University and College Jobs

Hampshire, Southampton, United Kingdom, SO140

Job Description

Responsibilities

Lead globally operating OEM accounts, ensuring alignment across regions, platforms, and commercial frameworks
Manage complexity arising from multi-region programs and diverse stakeholder structures
Define and execute a multi-year account strategy aligned with OEM roadmap and company priorities
Identify and unlock growth opportunities across platforms, technologies, and regions
Shape and influence customer roadmap, integrations, and future programs
Build C-level and senior stakeholder relationships across the OEM
Act as the single face to the customer at executive level
Lead strategic business reviews and long-term alignment
Own revenue, margin, and long-term value creation
Lead complex negotiations, contracts, and partnerships
Drive share of wallet expansion across Business Units and solutions
Lead end-to-end account coordination across all Business Units
Ensure alignment and coordination with stakeholders to deliver a consistent and integrated customer approach
Provide one aligned company interface toward the customer
Drive integrated solutions across hardware, software, connectivity, and services
Act as bridge between customer and Business Unit/product teams
Drive co-development, integrations, and innovation initiatives
Translate customer needs into actionable product and solution inputs
Own account governance model and decision-making structure
Lead critical escalations and complex issue resolution
Ensure clarity of ownership internally and externally
Define clear roles, responsibilities, and alignment within the account team

Qualifications

Senior commercial leader (10-15+ years experience)
Strong executive presence and stakeholder management
Proven experience in complex OEM environments
Cross-functional leadership
Solution / system selling
Ability to operate across Commercial, Technical & Strategic domains
University applied sciences (HBO) degree, preferably in a business/economics discipline
Excellent written and spoken English
Proficiency in Microsoft Excel, PowerPoint, and Word; Power BI a plus
Strong analytical skills with the ability to interpret data and drive customer insights
Proven territory-management experience, including call planning and pipeline development
Excellent communication, interpersonal, and presentation skills
Solid understanding of basic financial statements
Strong strategic and day-to-day problem-solving abilities
Proven track record of driving sales growth with customers
Strong creative problem-solving and critical-thinking abilities
Flexibility to adapt to rapidly changing markets