Key Account Director
Posted 2 hours 13 minutes ago by Jobtailor
Permanent
Full Time
University and College Jobs
Hampshire, Southampton, United Kingdom, SO140
Job Description
Responsibilities 
- Lead globally operating OEM accounts, ensuring alignment across regions, platforms, and commercial frameworks
- Manage complexity arising from multi-region programs and diverse stakeholder structures
- Define and execute a multi-year account strategy aligned with OEM roadmap and company priorities
- Identify and unlock growth opportunities across platforms, technologies, and regions
- Shape and influence customer roadmap, integrations, and future programs
- Build C-level and senior stakeholder relationships across the OEM
- Act as the single face to the customer at executive level
- Lead strategic business reviews and long-term alignment
- Own revenue, margin, and long-term value creation
- Lead complex negotiations, contracts, and partnerships
- Drive share of wallet expansion across Business Units and solutions
- Lead end-to-end account coordination across all Business Units
- Ensure alignment and coordination with stakeholders to deliver a consistent and integrated customer approach
- Provide one aligned company interface toward the customer
- Drive integrated solutions across hardware, software, connectivity, and services
- Act as bridge between customer and Business Unit/product teams
- Drive co-development, integrations, and innovation initiatives
- Translate customer needs into actionable product and solution inputs
- Own account governance model and decision-making structure
- Lead critical escalations and complex issue resolution
- Ensure clarity of ownership internally and externally
- Define clear roles, responsibilities, and alignment within the account team
- Senior commercial leader (10-15+ years experience)
- Strong executive presence and stakeholder management
- Proven experience in complex OEM environments
- Cross-functional leadership
- Solution / system selling
- Ability to operate across Commercial, Technical & Strategic domains
- University applied sciences (HBO) degree, preferably in a business/economics discipline
- Excellent written and spoken English
- Proficiency in Microsoft Excel, PowerPoint, and Word; Power BI a plus
- Strong analytical skills with the ability to interpret data and drive customer insights
- Proven territory-management experience, including call planning and pipeline development
- Excellent communication, interpersonal, and presentation skills
- Solid understanding of basic financial statements
- Strong strategic and day-to-day problem-solving abilities
- Proven track record of driving sales growth with customers
- Strong creative problem-solving and critical-thinking abilities
- Flexibility to adapt to rapidly changing markets