IT Support Apprentice

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IT Support Apprentice , Apply From: 26/07/2025 Learning Provider Delivered by CITY COLLEGE PLYMOUTH Employer UK Column Vacancy Description

• Provide first-line technical support via phone, email, and in person.
• Assist with diagnosing and resolving hardware, software, and network issues.
• Set up and configure new equipment including PCs, laptops, and mobile devices.
• Support users with password resets, software installations, and system access.
• Maintain accurate documentation of support requests using the helpdesk ticketing system.
• Help with routine maintenance tasks such as updates, patching, and backups.
• Assist with onboarding and off-boarding processes for staff.
• Support IT projects, including upgrades and equipment rollouts.
• Follow company policies and procedures related to IT security and data protection.

Key Details Vacancy Title IT Support Apprentice Employer Description The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations. Vacancy Location Suite A2, Phoenix Mill Business Park Estover Road PL6 7PY Wage Frequency Custom Number of Vacancies 1 Vacancy Reference Number Key Dates Apply From 26/07/2025 Closing Date For Applications 2025-08-:59:59 Interview Begin From Possible Start Date 2025-09-:00:00 Training Training to be Provided

• You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
• Support will be provided for both your academic and professional development.

Learning Provider CITY COLLEGE PLYMOUTH Skills Required

Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiativeComputer Hardware & SoftwareTime Management

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