IT Support

Location: Southampton (On-site)
Reports to: IT & Facilities Manager

We're looking for an enthusiastic IT Support candidate to join our team. This is an exciting opportunity for early-career IT professionals - whether you've completed a degree, apprenticeship, or other IT qualifications - to gain hands-on experience in IT support, device management, and cyber security.

You'll play a key role in helping colleagues stay productive, connected, and secure while contributing to the ongoing development of our IT and security infrastructure.

IT Support

• Provide first-line support for hardware, software, network, and account issues.
• Set up and configure workstations, devices, and accounts for new starters.
• Assist with offboarding processes, including account deactivation and device collection.
• Work with IT Managed Service Providers to coordinate support activities.
• Deploy, configure, and manage devices using Microsoft Intune.
• Assist with user/group management, conditional access, and security policies in Microsoft Entra (Azure AD).
• Monitor device compliance and remediate non-compliant devices.

Cyber Security

• Support the implementation and monitoring of security controls and policies.
• Assist with patching, vulnerability management, and endpoint protection.
• Participate in security awareness initiatives and incident response processes.
• Configure and maintain VoIP phones and user setups.
• Monitor and manage Wi-Fi network performance and coverage.
• Update & maintain the company phone directory
• Deploy wireless access points and troubleshoot connectivity issues.

Access Control & Facilities Support

• Administer physical access control systems, including badge readers and visitor management.
• Assist with basic administrative and coordination tasks within the facilities department.

Documentation & Reporting

• Maintain accurate records of devices, incidents, and security activities.
• Update IT documentation and contribute to the internal knowledge base.

Skills & Experience

• Qualification in IT, Computer Science, Cyber Security, or a related field (degree, apprenticeship, or equivalent).
• Familiarity with Microsoft 365, Intune, and Azure AD/Entra.
• Awareness of cyber security principles and best practices.
• Strong problem-solving, communication, and teamwork skills.
• Willingness to learn and adapt in a fast-paced environment.
• Full UK driving licence preferred.

Desirable Certifications (Optional)

• Microsoft Certified: Security, Compliance & Identity Fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate

Why Join Us?

• Gain hands-on IT experience across support, cloud device management, and cyber security.
• Work in a supportive and collaborative team.
• Contribute to projects that make a real impact on the business.
• Build skills and experience that will set you up for long-term career growth in IT.

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