IT Service Team Lead (SC)

IT Service Team Lead
Location: Bristol - Abbeywood
Contract: 6 months (with likely extension)
Clearance: SC Cleared (Must hold Active SC)

We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.

You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.

This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.

Key responsibilities:

• Lead and motivate a team of engineers to deliver compliant IT services

• Host daily calls and ensure issues are resolved effectively

• Engage with service managers and stakeholders to maintain smooth delivery

• Use reporting and data to drive performance and resource forecasting

• Manage escalations, complaints, and process improvements

• Conduct regular 121s and ensure high team engagement

What we're looking for:

• Strong leadership and organisational skills

• Experience managing IT service delivery teams

• Good understanding of Windows and Office tools

• Excellent customer service and communication skills

• ITIL knowledge/accreditation

• Active SC Clearance is essential

If you're looking for your next leadership role in IT service delivery, apply today.