IT Operations Manager

About Us

At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:

• Working with our clients to transform their business and personal finances
• Connecting and contributing to the business community in the cities we are located in
• Working with charities by fundraising and influencing change both now and in the future through the Sedulo Foundation
• Being a great place to work and develop your career
• At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members.

At Sedulo, we're looking for people who want to do great work and go beyond expectations. Whether it's embracing feedback, building strong relationships, or simply bringing your best each day, we value people who care about what they do.

We're committed to creating a positive, supportive environment both in our offices and in the communities around us. Our ongoing charity projects and campaigns are a big part of who we are, and everyone is encouraged to get involved and make a difference.

We also believe work should be enjoyable. Alongside all of this, our events team ensure we also have a lot of fun - with countless wellbeing activities and events being hosted at all our offices every week!

We understand that to be a world class organisation, we must embrace uniqueness and choose courage over comfort. Everything we strive to be is grounded in our core values: Personable, Integrity, Holistic, Innovative and Delivery Beyond Expectation.

The Role

As an IT Operations Manager, you will lead, manage, and develop the IT function to ensure the organisation's technology environment remains secure, efficient, and resilient. You will take ownership of day-to-day IT operations, oversee the maintenance and continual improvement of our infrastructure, and provide clear strategic direction for cloud, networking, and cybersecurity initiatives. In this senior role, you will act as the primary escalation point for complex technical issues while offering strong leadership, guidance, and mentorship to the IT team. You will drive operational excellence, embed best practices, and ensure the IT function effectively supports the organisation's goals.

Key Responsibilities

• Oversee all IT operations across five offices, ensuring reliability, security, and service continuity.
• Manage IT budgets, vendor relationships, and procurement processes.
• Develop and enforce IT policies, procedures, and documentation to keep a high standard of service delivery.
• Report regularly to senior leadership on system performance, projects, and risks.
• Own and optimise Sedulo's Azure environment, including Virtual Machines, Azure Virtual Desktop, App Services, and hybrid domain services.
• Ensure robust Azure Active Directory (Entra ID) and Intune configuration for identity, access, and device management.
• Collaborate with senior engineers to keep and evolve the cloud infrastructure in line with business goals.
• Supervise the management of SQL back-end systems, Azure App Services, and containerised environments.

Knowledge, Skills and Experience Required

• Extensive experience in IT infrastructure and operations roles, including experience in a managerial or leadership capacity.
• Deep understanding of Microsoft Azure, Microsoft 365, and Entra ID (Azure AD) ecosystems.
• Experience with Fortinet network devices (FortiGate, FortiSwitch, FortiAP).
• Strong grasp of cybersecurity principles, compliance frameworks (e.g. ISO 27001, GDPR), and business continuity practices.
• Ability with PowerShell and exposure to Graph API for automation.
• Demonstrated experience managing hybrid environments with Azure and legacy on-prem systems.
• Proven ability to manage budgets, vendors, and IT contracts.
• Excellent leadership, communication, and project management skills.

What we offer

Holidays & Flexibility:

• 26 days annual leave (including your birthday), plus bank holidays;
• Flexible working hours and remote work for up to 20% of contractual hours;
• Option to work abroad for up to 4 weeks;
• Flexible public holiday policy.

Pension & Insurance:

• Company pension scheme;
• Enhanced maternity, paternity, adoption and parental leave and pay
• Death-in-service (4x salary);
• Group income protection (50% salary)

Health and Wellbeing

• Discounted health perks via Medicash and Unum;
• wellbeing initiatives
• Lifestyle Perks: free breakfasts, refreshments, free events, and socials;
• Annual Christmas trip abroad;
• Financial and mortgage advice;
• Cycle-to-work and travel ticket loans;
• Electric car salary sacrifice scheme.

Professional Development & Volunteering:

• Paid volunteering days (2 per year);
• Ongoing personal and professional development, including access to our online learning platform (Kallidus).