IT Operations Manager

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Our client is a Global Financial Broking firm in London.

Client Onboarding KYC Associate. 5 days a week in

Administration Assistant - Financial Services

Our client is a Financial Market making company in

Our client is a Wealth and Asset Management firm in

Date: 8 May 2024
Sector: IT
Type: Permanent
Location: London
Salary: £60,000 - 80,000 per annum
Email:
Ref: BT93

IT Operations Manager

This well-established and highly successful financial services organization has an excellent reputation and is now looking for an IT Operations Manager, a newly created role.

The company's IT infrastructure and its administration are delivered by third parties. While IT knowledge is valuable, this role primarily involves managing outsourced services rather than technical hands-on work.

The successful candidate will be responsible for the day-to-day delivery of the company's outsourced IT and Security services, managing technology vendors, overseeing controls, implementing new processes, and facilitating the relationship between the business and its supporting systems.

Knowledge of the London insurance market would be beneficial but not essential. Experience managing third-party supplier relationships and a working knowledge of cybersecurity, resilience, and control are required.

Key duties include:

1. Management of core, outsourced IT services contract.
2. Project management.
3. Change management, working alongside the Operations Manager.
4. Onsite IT support and issue triage prior to escalation to relevant suppliers.
5. Participation in the Incident Response Team.
6. Membership of the monthly Information Security Forum.
7. Management of software and device estate.
8. Development of governance and controls around IT and Data.
9. Liaison with auditors and response coordination.