IT Infrastructure Support

The Role

We're looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.

Reporting to the Head of IT, you'll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You'll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You'll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.

Site based: PO21 3PX

What You'll Be Doing:

• Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems
• Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
• Monitoring systems proactively to prevent issues before they arise
• Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
• Supporting and delivering IT projects alongside day-to-day operations
• Managing and maintaining Active Directory and other core Microsoft services
• Identifying and driving improvements to systems, processes, and technologies
• Creating and maintaining clear, high-quality documentation and user guides
• Providing user training and guidance to improve overall IT adoption
• Taking part in an on call rota to support critical incidents (approx. 1 week in 7)

What We're Looking For:

• 3-5 years' experience in a network or infrastructure support role
• Strong hands on experience with servers, networking, and security technologies
• A proactive, solutions focused mindset with a passion for continuous improvement
• Excellent communication skills, with the ability to explain technical concepts clearly
• A strong customer focused approach and commitment to delivering high quality service
• Ability to manage priorities and work effectively in a fast paced environment

Technical Experience:

You'll have solid experience in several of the following:

• Virtualisation technologies (ideally VMware)
• Microsoft Windows Server 2016 & above
• Active Directory and Group Policy
• Microsoft Exchange
• Cisco switching and VLANs
• Firewall technologies (preferably FortiGate)
• Network monitoring and printing solutions
• Structured cabling (including Cat5 termination)

Nice to Have (but not essential):

• Knowledge of ITIL practices
• Microsoft or Cisco certifications
• Experience with HP server hardware
• Microsoft Skype for Business or SharePoint
• Cisco wireless technologies
• Exposure to ERP or telephony systems

Why Work for Barfoots?

• Investors In People Silver Award status.
• Company pension scheme
• 24/7 Online GP access
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Committed to Sustainability