IT Infrastructure Support
Posted 1 day 8 hours ago by Barfoots of Botley
We're looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.
Reporting to the Head of IT, you'll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You'll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.
This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You'll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.
Site based: PO21 3PX
What You'll Be Doing:- Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems
- Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
- Monitoring systems proactively to prevent issues before they arise
- Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
- Supporting and delivering IT projects alongside day-to-day operations
- Managing and maintaining Active Directory and other core Microsoft services
- Identifying and driving improvements to systems, processes, and technologies
- Creating and maintaining clear, high-quality documentation and user guides
- Providing user training and guidance to improve overall IT adoption
- Taking part in an on call rota to support critical incidents (approx. 1 week in 7)
- 3-5 years' experience in a network or infrastructure support role
- Strong hands on experience with servers, networking, and security technologies
- A proactive, solutions focused mindset with a passion for continuous improvement
- Excellent communication skills, with the ability to explain technical concepts clearly
- A strong customer focused approach and commitment to delivering high quality service
- Ability to manage priorities and work effectively in a fast paced environment
You'll have solid experience in several of the following:
- Virtualisation technologies (ideally VMware)
- Microsoft Windows Server 2016 & above
- Active Directory and Group Policy
- Microsoft Exchange
- Cisco switching and VLANs
- Firewall technologies (preferably FortiGate)
- Network monitoring and printing solutions
- Structured cabling (including Cat5 termination)
- Knowledge of ITIL practices
- Microsoft or Cisco certifications
- Experience with HP server hardware
- Microsoft Skype for Business or SharePoint
- Cisco wireless technologies
- Exposure to ERP or telephony systems
- Investors In People Silver Award status.
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Committed to Sustainability