IOP Administrative Supervisor

Responsibilities

JOB DESCRIPTION: The Outpatient Administrative Supervisor is responsible for overseeing daily front desk operations within the Outpatient Department. This position ensures efficient patient access, smooth clinic flow, accurate administrative processes, and a safe, therapeutic environment. The Administrative Supervisor provides leadership to front desk staff while supporting clinical, utilization management, billing, and documentation compliance needs in alignment with North Star Behavioral Health standards and regulatory requirements.

JOB RESPONSIBLITIES:

1. Schedules patient and staff appointments to support timely access to care and efficient outpatient operations.
2. Ensures a smooth, professional, and welcoming check-in Coordinates patient flow between outpatient programming and appointments and maintains a safe, therapeutic milieu in the lobby.
3. Conducts vital sign assessments as needed in support of provider appointments.
4. Supports business office functions, including accurate and timely posting of charges.
5. Assists with ensuring chart compliance through audits and documentation review, including verifying required documentation sharing for military patients with behavioral health providers and care coordinators.
6. Supervises and manages front desk staff to ensure timely completion of assigned tasks and adherence to departmental standards.
7. Performs other duties as assigned.

EDUCATION/EXPERIENCE:

• Minimum of 2 years of experience in healthcare front desk, medical office, or outpatient services required
• Prior supervisory or lead experience preferred
• Knowledge of healthcare scheduling, insurance verification, and authorization processes
• Familiarity with electronic health records and compliance standards
• Experience working with military or government-regulated documentation preferred

KNOWLEDGE/SKILLS:

• Strong organizational and multitasking skills
• Effective verbal and written communication skills
• Ability to manage patient flow in a fast-paced outpatient environment
• Demonstrated leadership and team coordination abilities
• Commitment to patient-centered, trauma-informed care

Qualifications

GENERAL WORKING ENVIRONMENT: Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); workload may include day, evening, night, weekend and/or holiday shifts. Employees occasionally exposed to blood borne pathogens, and loud noise levels.

Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to situations.

PHYSICAL REQUIREMENTS: Requirements include, but are not limited to the ability to communicate effectively with employees; the ability to effectively utilize communication equipment; the ability to read and write and the following:

• Able to communicate verbally and in writing.
• Able to perform repetitive motions of wrists, hands or fingers.
• Able to stoop, kneel, crouch, reach, stand and sit for sustained periods of time, walk, pull, lift objects from a lower to higher position or horizontally from side to side.
• Able to finger grasp, feel sizes, shapes, temperatures and textures.
• Regularly utilize physical ability for speaking, hearing, and seeing with correction for close and distance vision, color discrimination, peripheral vision, depth perception and focusing ability. Speaking and hearing may be necessary for conversing with and assessing employees.
• Light work most of the time, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
• Must be able to concentrate amidst distractions; must be able to perform work of a repetitive nature.
• Mental demands include, but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.
• The worker is subject to odors from paint, carpet adhesives, and other construction and cleaning chemicals used for routine maintenance and building renovation.

EQUIPMENT/MATERIALS USED: Telephone, computer and printer, scanner, copier, fax machine, video player, small hand tools and writing instruments.

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for professional development and career growth
• A supportive and collaborative work environment
• Access to ongoing training and educational opportunities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-.