(Internal Candidates Only) Operations Officer

(Internal Candidates Only) Operations Officer

The UCL Ear Institute is a world-leading international centre for research and teaching related to understanding hearing and improving hearing, balance and ENT care. Our collaborative, multi-disciplinary institute has circa 75 staff working across basic and clinical sciences including genetics, cell and molecular biology, auditory systems neuroscience, cognitive and computational neuroscience, audiological sciences and ENT medicine. The UCL Ear Institute together with its partner, the Royal National Ear, Nose and Throat & Eastman Dental Hospitals , also hosts a National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) Theme in 'Hearing Health'. A RAND analysis of highly cited publications ranked UCL No.1 in England for both 'Deafness and Hearing' and for 'Audiology and Speech & Language Pathology'.

Training the next generation of auditory scientists is a priority at the UCL Ear Institute. The Institute hosts three-and four-year PhD programmes in a wide range of basic and clinical disciplines, including genetics, cell and molecular biology, auditory neuroscience and human auditory function. It also offers a range of Master's-level programmes in audiology and audiovestibular research, as well as short courses for students and health-care professionals. An undergraduate BSc in Audiology was launched in 2022/23.To find out more about our research and teaching visit .

The Operations Officer role is part of the Ear Institute's Professional Services team, who support all the operational functions that enable the Institute to deliver its strategic and operational mission as a world-leading international centre for research and teaching related to understanding hearing and improving hearing, balance and ENT care.

The role holder will:

• Manage and ensure the delivery of an efficient and effective Ear Institute operations service. The postholder will take proactive ownership of escalated departmental operations queries, working in partnership with specialist functions and central UCL services as appropriate to ensure timely and effective solutions.
• Maintain oversight of established operations processes and systems, identifying and delivering improvements and actively embedding a continuous improvement mindset and best practices approach.
• Manage and ensure delivery of the Institute's growing CPD/Short Course portfolio and its internal events.

About you

You will have extensive experience of working as an administrator in a busy and complex environment delivering both operational and events supports. Alongside excellent communication and interpersonal skills you will have the ability to develop and maintain good working relationships with a wide range of people. You will also have excellent organisational, time management and project management skills, including the ability to work efficiently on numerous projects simultaneously and to adapt to changing circumstances.

This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa.

Please review the job description before applying, paying particular attention to the essential / desirable criteria, and ensure your experience in these areas is addressed in your application.

What we offer

As well as the exciting opportunities this role presents, UCL also offers some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Our department holds an Athena SWAN Silver award, in recognition of our commitment and demonstrable impact in advancing gender equality.

You can read more about our commitment to Equality, Diversity and Inclusion here :

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