Insurance Sales Executive

Household & Residential Landlord Account Handler

Salary: £35,000 - £40,000 (DOE)

Hours: Monday-Friday, 8:30am-5:30pm

Location: Isleworth

Job Type: Full-time, Permanent

About the Company

An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd's of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture.

The Role

As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across:

- Policy administration

- Renewals

- New business opportunities

- Mid-term adjustments

- Day-to-day account management

- Handling general queries and resolving coverage issues

Key Responsibilities

- Manage Household and Residential Landlord policies

- Process renewals, MTAs, endorsements and documentation

- Handle claims queries and liaise with insurers

- Identify opportunities for new business and policy improvements

- Provide clear, professional communication to clients

- Ensure compliance with FCA, GDPR and internal procedures

Skills & Experience

- Experience within Household insurance (including bedroom-rated and HNW)

- Understanding of Residential Landlord policies

- Knowledge of underwriting terms and policy wording

- Ability to explain complex information in a simple and clear way

- Excellent client communication skills (email and phone)

- Strong organisation and attention to detail

- Able to work well independently and as part of a team

IT Skills

- Confident with standard PC systems

- Good working knowledge of Microsoft Word & Excel

- Experience using insurer platforms (Open GI/MISYS desirable)

- Accurate data entry skills

Benefits

- 28 days holiday

- Pension

- Learning & development support

- Onsite parking

- Supportive, long-standing team