Insurance Customer Service Team Lead: Grow People & Service

Benefact Group, Eastleigh, is seeking a Customer Service Team Manager to lead the Business Choice Direct team. You will manage a busy contact centre, coach colleagues and ensure exceptional client service across telephone and digital channels.

The role focuses on leading a high-performing team, delivering service excellence, and driving continuous improvement while aligning with group standards and budgets. This is a permanent, full-time site-based position in Eastleigh.