Income Recovery Officer

Job Overview

We are recruiting for an Income Recovery Officer to join our team in Portsmouth. This full time permanent position requires 37 hours per week, with a minimum of 20% office based. The role involves managing a caseload of rent arrears accounts and supporting customers to sustain their tenancies, with eviction as last resort.

Responsibilities

• Managing a caseload of rent arrears accounts in line with agreed procedures.
• Engaging with customers to record contacts, agreements, and referrals.
• Providing tailored support and advice to help customers sustain tenancies.
• Developing a strong understanding of benefits and payment processes.
• Working collaboratively with internal teams (neighbourhoods, tenancy support) and external agencies (housing options, DWP, homelessness services).
• Ensuring business and customer impacts are considered in all recovery actions.

Qualifications & Skills

• Experience in debt recovery and a customer centric environment.
• Demonstrable awareness and knowledge of the social housing sector.
• Strong communication and relationship building skills.
• Ability to work effectively with internal and external stakeholders.

Benefits

• 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave.
• Productivity related bonus scheme.
• Contributory pension: 6% employee contribution, with employer matching between 7% and 10%.
• Life assurance paid at 3 annual salary.
• Private medical insurance.
• Health care cash plan (Medicash).
• Enhanced pay for maternity, paternity, adoption and shared parental leave.
• Access to counselling, legal and financial information.
• Electric car scheme.
• Access to in house and e learning courses, coaching and mentoring programmes.

EEO Statement

We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled friendly offices and will make reasonable adjustments throughout the recruitment process.