Income Recovery Officer

Posted 4 days 18 hours ago by CIH International Housing Group

Permanent
Full Time
Other
Hampshire, Portsmouth, United Kingdom, PO1 1
Job Description
Job Overview

We are recruiting for an Income Recovery Officer to join our team in Portsmouth. This full time permanent position requires 37 hours per week, with a minimum of 20% office based. The role involves managing a caseload of rent arrears accounts and supporting customers to sustain their tenancies, with eviction as last resort.

Responsibilities
  • Managing a caseload of rent arrears accounts in line with agreed procedures.
  • Engaging with customers to record contacts, agreements, and referrals.
  • Providing tailored support and advice to help customers sustain tenancies.
  • Developing a strong understanding of benefits and payment processes.
  • Working collaboratively with internal teams (neighbourhoods, tenancy support) and external agencies (housing options, DWP, homelessness services).
  • Ensuring business and customer impacts are considered in all recovery actions.
Qualifications & Skills
  • Experience in debt recovery and a customer centric environment.
  • Demonstrable awareness and knowledge of the social housing sector.
  • Strong communication and relationship building skills.
  • Ability to work effectively with internal and external stakeholders.
Benefits
  • 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave.
  • Productivity related bonus scheme.
  • Contributory pension: 6% employee contribution, with employer matching between 7% and 10%.
  • Life assurance paid at 3 annual salary.
  • Private medical insurance.
  • Health care cash plan (Medicash).
  • Enhanced pay for maternity, paternity, adoption and shared parental leave.
  • Access to counselling, legal and financial information.
  • Electric car scheme.
  • Access to in house and e learning courses, coaching and mentoring programmes.
EEO Statement

We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled friendly offices and will make reasonable adjustments throughout the recruitment process.