In House Engineering Quality & Continuous Improvement Lead & Service Engineer

Research technical documents, reviews product specification and utilize resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers. Triage and resolves internal / external customers' technical issues related to quality, applications, products, and delivery systems. Participate in designing/improving information collection, documentation and archiving processes with other departments including but not limited to Marketing, Sales, Operations and Quality Assurance. Participate as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes. Perform other duties as assigned with or without accommodation. Respond to customers' complex technical inquiries (via telephone, email, and live chat) pertaining to the company's product lines. Responsible for cleaning and disinfecting routine, cleans, sanitizes and maintains records associated with each serialized equipment record to abide by all regulations. Assist with IHE inventory receipts and inventory counts. Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations and any customer concerns. Work with, direct and document the activities of subcontractors / outside services whilst working on-site in Chorley UK. Maintain expertise through ongoing training and education. Also, must be willing to travel for training opportunities domestically and internationally. Responsible for ensuring all service documentation is completed, timely and accurately by maintaining the accuracy and integrity of the company ERP system to include the following: inventory, service history, documented results and relevant transactions. Respond to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA Assist with special projects as assigned. Will assist in training of new IHE trainees and apprentices. Perform routine maintenance and calibration on biomedical equipment. Repair and troubleshoot malfunctioning devices. Conduct safety tests to ensure compliance with healthcare standards. Document all maintenance and repair activities. Collaborate with manufacturers for advanced troubleshooting. Assess equipment for upgrades or replacements. Maintain an inventory of spare parts and tools. Ensure all equipment meets regulatory and accreditation standards. Assist in the evaluation of new medical devices. Update technical knowledge through ongoing education and training. Develop and implement preventive maintenance schedules. Keep abreast of new technologies and industry best practices BTECH HNC / HND or relevant level of experience in an appropriate engineering field Minimum of five (5) years technical services, engineering, quality experience required Project management experience is highly preferred Experience & certification in the following product area is highly desired: Laboratory products (refrigeration, centrifuges, incubators etc.) Medical Devices Infusion systems (ambulatory, syringe & volumetric infusion pumps) Evidence of continued professional development e.g. attendance at training courses (manufacturer & specialist). Experience of QMS: ISO 9001. Knowledge of relevant legislation, technical & quality national / global standards. Understanding of the risks to patients & staff arising from the use of a wider range of laboratory / medical products. Electrical / electronic experience. Knowledge of the operation & maintenance of medical / laboratory products. Ability to organise own workload Ability to work without supervision using own initiative on low, medium & high-risk medical equipment. Good communicator orally and written. Understanding of clinical measurements / procedures. Physically fit to undertake tasks involving frequently lifting & moving equipment. Create & maintain effective professional relationships. Responsive & flexible attitude & approach. Experience of ISO 17025 / ISO 13485. Planned maintenance of: Infusion Pumps. Supervisory experience. Experience within an EBME or OEM or Commercial department or equivalent. Experience of MS Office 365. Experience with a wide range of medical equipment. Strong analytical and problem-solving skills. Proficiency with diagnostic software and tools. Excellent communication and interpersonal skills. Ability to work under pressure and handle emergencies. Knowledge of healthcare regulations and standards. Prior experience in an engineering workshop setting. Proficiency in reading and interpreting technical manuals. High school diploma or equivalent. Technical training in biomedical equipment technology. Strong understanding of electronics and mechanical systems. Ability to read and interpret engineering schematics. Detail-oriented with strong organizational skills. Basic computer skills, including proficiency with MS Office. Ability to work independently and as part of a team. Willingness to continually update technical skills. Physical ability to lift and move equipment. May need to lift equipment, parts, or boxes weighing up to 25 Kg. Good hand and finger dexterity to use hand tools and work with small components. A moderate level of physical effort in their work. This includes lifting, bending, walking, and standing for extended periods, as well as some exposure to potential hazards.At Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.