iManage Specialist

# iManage SpecialistiManage SpecialistSalary£Up to £78000 per annumLocationLondon, UKContractPermanentIndustryLegal ContactAlfie iManage DMS Specialist Overview We are representing an international law firm looking for an experienced iManage DMS Specialist to support its strategic investment in iManage and related technologies. This role focuses on operational management of the firm's iManage Cloud platform, providing hands-on support, troubleshooting, system optimisation, and integration across the legal tech ecosystem.The position requires someone technically proficient in iManage, with strong problem-solving skills and the ability to enhance the end-user experience. Roles and Responsibilities Provide second- and third-line support for iManage Cloud and legal apps (e.g., Intapp, BigHand, 3E). Troubleshoot technical issues and ensure minimal disruption to legal teams. Monitor performance and logs of iManage platforms; implement improvements. Contribute to the Document Management System (DMS) roadmap and improvements. Help lead internal forums to shape future projects and maximise DMS usage. Manage iManage Work 10, Security Policy Manager (SPM), and Threat Manager. Support system upgrades, patches, and configuration changes. Assist in integrating iManage with Microsoft 365 and other business applications. Collaborate with vendors and internal teams on system enhancements. Ensure compliance with legal industry standards and firm policies. Maintain data security protocols and manage user access controls. Handle data ingestion and export processes for lateral hires and departures. Demonstrate an understanding of e-discovery processes and data governance. Create and maintain technical documentation, guides, and e-learning materials. Skills and Experience 5+ years in a similar role, ideally within a law firm or legal tech provider. Proficient in iManage Cloud, Work 10, and related tools. Experience with automation, APIs, SQL scripting, PowerShell. Strong understanding of Microsoft 365, iPaaS solutions, and legal applications (e.g., Aderant, 3E, Intapp). Familiarity with conditional access policies, SCIM provisioning, and Microsoft Entra. Experience with AI platforms (e.g., Microsoft Copilot, Harvey, ChatGPT Enterprise). Excellent problem-solving, communication, and stakeholder engagement skills. Ability to work independently and collaboratively with cross-functional teams. Willing to work outside standard business hours as needed. Experience working within an ITIL framework (minimum Foundation Level 4).