ICT Service Desk

The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre.

The Academy's ICT department touches all aspects of the Academy's work, including our teaching, performance and professional services activities and is responsible for providing a professional and responsive service to over 1,000 IT users across the Academy's student and staff population. It ensures the Academy's technology environment is reliable, secure and effective.

We are looking for an enthusiastic and customer focussed individual to be the first point of contact for all IT enquiries, delivering 1st line technical support and ensuring smooth administrative processes within the ICT department. You will support the day to day operation of the Academy's technology systems through incident logging, resource coordination, procurement assistance, and user setup and onboarding.

Direct previous experience is not required but you must have a strong personal interest in technology and an ambition to pursue a career in the industry. You may have recently qualified from a technology course or earned a certification or qualification in the area. You will have excellent communication and customer service skills, with the ability to work effectively as part of a small team. The ability to prioritise, use your own initiative and work to deadlines are also essential requirements for this role.

More information and an online application are available on our website via the button below.

Completed applications must be received by 23.59 (midnight) on Sunday 22 March 2026.
Interviews are expected to take place on-site on Wednesday 1 April 2026.

The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa.

Enquiries or applications from recruitment agencies will not be accepted.

The Academy is committed to promoting the welfare and safeguarding of all students.

The Academy values diversity and welcomes your application.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results.