HR/Service Now Administrator

HR/ServiceNow Administrator

FTC until November 2025

£26,000 pro rata

On-site in Leicester

We are looking for a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.

The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:

• Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
• Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
• Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
• Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.

Key Skills

• Excellent written and verbal communication
• Good interpersonal
• Strong customer service
• Highly motivated, enthusiastic & flexible
• Able to work autonomously or as part of a
• Good attention to
• Able to multitask and prioritise workload to meet demanding
• Responsive and proactive when a task is
• Ability to keep calm and stay focused under
• Strong IT skills, including Microsoft
• Good HR administration experience

Desirable

• Knowledge and experience of Workday
• Workload Management tool: ServiceNow
• Experience working in a shared services environment