Housekeeping Supervisor

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

At Virgin Hotels, we celebrate creativity, individuality, and community. As part of Virgin Hotels, you'll join a brand that believes in doing things differently - where personality matters as much as professionalism, and where every team member is valued for what they bring.

Why work with Virgin Hotels:

Because it is fun, of course! But we appreciate that fun isn't always enough - what else is in it for you?

• Competitive salary, based on experience
• 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year's service up to 31 days
• Additional day off for your birthday
• Workplace Pension Scheme
• 4x your salary in Life Assurance
• Company sick pay scheme
• Enhanced Family Friendly Policies
• Teammate discount on Food & Beverage
• Discounted Room Rates
• Employee Assistance Program
• Learning & Development opportunities
• Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!

Your mission: Managing Service Operations

• Lead and support the Housekeeping team, ensuring guest rooms, public areas and back-of-house spaces are maintained to Virgin Hotels standards at all times.
• Allocate daily tasks, monitor progress throughout the shift, and ensure tasks are completed efficiently and within expected timeframes.
• Conduct regular inspections of guest rooms, public areas and service areas to ensure cleanliness, presentation and quality standards are consistently achieved.
• Support the coordination of room status updates and ensure cleaned rooms are released in a timely manner to support the guest journey.
• Work closely with other departments to coordinate guest requests, room priorities, maintenance issues and operational requirements.
• Support the management and control of housekeeping supplies, linen and guest amenities, helping to minimise waste and maximise efficiency.
• Monitor and manage cost control measures to minimise waste and maximise efficiency.
• Support stock takes and inventory controls for departmental equipment, cleaning supplies, linen and guest amenities.
• Ensure all lost property procedures are followed and records are maintained accurately.
• Ensure compliance with all Health & Safety regulations, COSHH procedures and safe working practices, leading by example and reinforcing best practices.
• Conduct daily checks to ensure all housekeeping areas, pantries and storage areas are organised, clean and fully stocked.
• Ensure all equipment is in good working order and well maintained, logging any maintenance issues on Alice as required.

Guest Satisfaction & Brand Standards

• Actively engage with guests when appropriate, responding positively to requests and helping to enhance their stay experience.
• Respond to guest requests, feedback and service recovery situations in a professional and timely manner.
• Collaborate with other departments to anticipate and exceed guest expectations.
• Uphold Virgin Hotels' brand standards, ensuring a consistently high level of cleanliness, presentation and service throughout the property.
• Support efforts to improve guest feedback metrics and overall satisfaction.

Team Leadership, Development & Management

• Assist in training and mentoring teammates, supporting the management team to create a positive, collaborative, and high performing culture.
• Conduct daily team briefings to align the team on operational priorities, room status, service expectations and departmental updates.
• Lead by example, providing guidance, support and motivation to the team throughout the shift.
• Carry out room inspections and quality checks, providing coaching and constructive feedback to support teammate development.
• Support onboarding and ongoing training to ensure teammates understand departmental procedures, brand standards and safe working practices.
• Encourage your team to emulate the Virgin Culture & Values by role modelling these daily.
• Celebrate successes and publicly recognise the contributions of teammates.
• Provide feedback to employees based on observation of performance and service behaviours.
• Support the management team in ensuring all Company policies and procedures are followed.
• Assist with performance management, attendance monitoring and development discussions as required.

Our Hotel

Virgin Hotel Edinburgh is a vibrant lifestyle hotel in the heart of Edinburgh's Old Town, combining the character of the historic India Buildings with bold, contemporary design and Virgin's signature style. Housed within the iconic India Buildings, the hotel features 222 beautifully designed Chambers and Suites, distinctive dining and event spaces, and a prime location just off the Royal Mile - creating a property full of character and firmly rooted in the heart of Edinburgh.

Background must-have:

• Minimum 1 year of Housekeeping Supervisor experience.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Relevant computer knowledge
• Current right to work in the UK

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer