Hotel Staff

This role serves as the first point of contact for guests, ensuring a warm welcome, maintaining cleanliness and safety, and handling enquiries and complaints.

• Be the first point of contact for checking in late arrivals and walk ins.
• Provide a warm, friendly, and genuine welcome to all guests.
• Perform cleaning tasks within the front of house, external, and breakfast areas, and set up meeting rooms and breakfast for the next day.
• Prioritise guest and business safety and security at all times.
• Evacuate all guests and team from the business safely and quickly in the event of a fire.
• Answer telephone enquiries and deal with guest complaints to ensure a positive stay.

• Passionate about guest care.
• Can do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication skills.
• Understanding of what excellent guest service looks like.

• Flexible shifts to fit around the other important things in life.
• Massive 33% discount across all M&B brands for dining out.
• Wagestream: a financial toolkit that helps you manage your finances and access your earned pay when you need it.
• Daily moments of fun, laughs and lifelong friends.
• Team socials: work hard, play hard.
• Pension plan.
• 28 days paid holiday.
• High street shopping discounts.
• Free shares.
• Free employee helpline for support.
• Competitive salary.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.