Hotel Reservations Agent

About the Role

Reservations Agent - 4 Grand Hotel, Malahide (part of FBD Hotels & Resorts group). The iconic four star Grand Hotel is located in the heart of Malahide, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways. Featuring 203 luxurious bedrooms with sea views and a seafront restaurant, Coast.

Skills and Attributes

• Administration
• Fast-Paced, Independent Thinker
• Reservations
• Attention to Detail

Main Responsibilities

• Support reservation agents with individual reservations and enquiries.
• Adhere to hotel SOPS and company policies.
• Ensure the highest level of customer service at all times.
• Contribute to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assist in maintaining accurate inventory control for rooms.
• Utilise the hotel direct CMS, OTA extranets and channel manager for rate listing, guest communications and post stay feedback.
• Assist Manager with departmental reporting for both properties.
• Manage rate codes, group booking platform and system utilisation.
• Support Departmental Manager with day to day running of the department for both properties.

Ideal Candidate

• Previous experience in a similar role in a hotel environment.
• Ability to prioritise in a fast paced environment.
• Accuracy and strong attention to detail.
• Flexibility in day to day job demands.
• Excellent organisational and communication skills.
• Work well within a team environment and also be able to use own initiative.

Perks of Joining the Team

• Complimentary parking on site.
• Free use of Arena Fitness Gym.
• Staff, family & friends discounts across the FBD Hotels Group.
• FBD Insurance 15% discount.
• TaxSaver Scheme & Cycle to Work Scheme.
• Cash Saving Scheme - Save as You Earn.
• Refer a Friend bonus scheme.
• Colleague Discounted Dry Cleaning Service.
• On site Gym or Fitness Discounts.
• Flexible Schedules.
• Professional Development + Growth.
• EAP (Employee Assistance Programme).
• Staff Discounts.
• Professional Coaching.
• Team Bonding Events.
• Opportunities for Advancement.
• Great Location.
• Work/Life Balance.
• Employee Recognition.
• Employee Referral Bonus.
• Free onsite parking.
• Learning and development opportunities.
• E Learning and Development opportunities.

Grand Hotel Malahide is an Equal Opportunity Employer.