Hotel Reservations Agent

Posted 3 hours 12 minutes ago by OASIS Group

Permanent
Part Time
Other
Dublin, Ireland
Job Description
About the Role

Reservations Agent - 4 Grand Hotel, Malahide (part of FBD Hotels & Resorts group). The iconic four star Grand Hotel is located in the heart of Malahide, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways. Featuring 203 luxurious bedrooms with sea views and a seafront restaurant, Coast.

Skills and Attributes
  • Administration
  • Fast-Paced, Independent Thinker
  • Reservations
  • Attention to Detail
Main Responsibilities
  • Support reservation agents with individual reservations and enquiries.
  • Adhere to hotel SOPS and company policies.
  • Ensure the highest level of customer service at all times.
  • Contribute to yield management to achieve accommodation targets and maximum occupancy in both hotels.
  • Assist in maintaining accurate inventory control for rooms.
  • Utilise the hotel direct CMS, OTA extranets and channel manager for rate listing, guest communications and post stay feedback.
  • Assist Manager with departmental reporting for both properties.
  • Manage rate codes, group booking platform and system utilisation.
  • Support Departmental Manager with day to day running of the department for both properties.
Ideal Candidate
  • Previous experience in a similar role in a hotel environment.
  • Ability to prioritise in a fast paced environment.
  • Accuracy and strong attention to detail.
  • Flexibility in day to day job demands.
  • Excellent organisational and communication skills.
  • Work well within a team environment and also be able to use own initiative.
Perks of Joining the Team
  • Complimentary parking on site.
  • Free use of Arena Fitness Gym.
  • Staff, family & friends discounts across the FBD Hotels Group.
  • FBD Insurance 15% discount.
  • TaxSaver Scheme & Cycle to Work Scheme.
  • Cash Saving Scheme - Save as You Earn.
  • Refer a Friend bonus scheme.
  • Colleague Discounted Dry Cleaning Service.
  • On site Gym or Fitness Discounts.
  • Flexible Schedules.
  • Professional Development + Growth.
  • EAP (Employee Assistance Programme).
  • Staff Discounts.
  • Professional Coaching.
  • Team Bonding Events.
  • Opportunities for Advancement.
  • Great Location.
  • Work/Life Balance.
  • Employee Recognition.
  • Employee Referral Bonus.
  • Free onsite parking.
  • Learning and development opportunities.
  • E Learning and Development opportunities.

Grand Hotel Malahide is an Equal Opportunity Employer.