Hotel Operations Lead - Guest Experience Champion

Leonardo Hotels in Newcastle upon Tyne is seeking a Duty Manager to direct strategic initiatives and oversee day-to-day operations, engaging the team to deliver memorable guest experiences in line with brand standards.

You will supervise staff across departments, support interviews, coach new starters, resolve guest issues with confidence, and collaborate with HR on team activities. Hospitality-focused, adaptable candidates thrive in our fast-paced environment.