Holiday Sales - Owner and Guest Experience Manager

Holiday Sales - Owner and Guest Experience Manager

White Cross Bay, Windermere, Cumbria, United Kingdom

Responsibilities

• Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
• Analyse customer insights to identify areas for service improvement and create exceptional experiences.
• Recruit, inspire, develop and motivate team members to maximise team efficiency.
• Be accountable and responsible for managing all guest and owner complaints.
• Manage budgetary costs for holiday sales and monitor and maintain effective cost controls.
• Plan and deliver a wide range of owner and guest events such as forums, drop ins, and social events tailored to the customers at your park.

Benefits

• The chance to develop your skills and boost your career across our 66 parks - we support training and apprenticeships.
• Employee Assistance Programme - a 24/7 confidential helpline for counselling and support.
• 50% discount for you and 25% discount for friends and family when booking your holiday with us.
• 30% team member discount on food, drinks and leisure activities.
• Discounts on meal kits, gyms and many local brands.

EEO and Safe Work Environment

Parkdean Resorts is committed to safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We aim to provide an environment where all staff feel safe and comfortable discussing disability. For reasonable adjustment requests, please contact Stephanie at

White Cross Bay, Windermere, Cumbria, United Kingdom