HMCTS Operational Support Officer

We are looking for a Operational Support Officer to join our client Ministry of Justice at Lincoln on a temporary basis. If you enjoy working closely with colleagues and making a difference, then this may be the role for you!

Job Details

• Location: 360 High Street Lincoln, Lincolnshire, LN5 7PS, United Kingdom
• Full time role (temporary)
• Hours: Monday Friday 37.5 hours a week
• Salary: £12.86 per hour

The Client

Ministry Of Justice

The Role

Customer Service. Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing.

Responsibilities

• Provide users and stakeholders with or signpost them to appropriate available support via face to face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats.
• Provide users with clear and consistent information to aid all users to participate effectively in justice.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive appropriate and specific information relating to their query and utilising all contact methods.
• Follow complaints policies and procedures, supporting users through the process and providing an immediate response as necessary to prevent escalation and updating OPTIC as required.
• Identify risks relating to HMCTS buildings, inform the Senior Person on Site (SPoS) as required, and provide an immediate response as necessary.
• Process work using standard operating procedures to meet performance targets and maintain operational and service standards.
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

Equality, Diversity & Inclusion

Brook Street is a Disability Confident Leader and holds a Gold Award status from the Defence Employer Recognition Scheme.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.